This Privacy Policy outlines how Novahost Kenya Ltd collects, uses, and protects your personal information when you interact with our website, mobile applications, and services. We are committed to complying with all applicable data protection laws and regulations and ensuring your data is handled responsibly, lawfully, and securely. Your information will only be retained for as long as necessary to fulfill legal or business obligations.
1. Collection and Use of Information
Visitors to our Website:
When you visit our website, we collect non-identifiable information such as your IP address, browser type, and operating system for purposes including system administration, usage tracking, and analytics reporting. This is primarily done through the use of cookies. Cookies help us improve your experience by remembering your preferences. You may disable cookies via your browser settings, although some features of our site may become inaccessible as a result.
Mobile App Users:
If you use any of our mobile applications, we may collect device-related information such as IP address, device identifiers, operating system version, and app usage behavior. This information is used to optimize performance, enhance security, and improve service delivery.
Subscription to Services and Products:
We collect identifiable personal information when you purchase or subscribe to any of our services. This includes, but is not limited to, your name, contact information, billing address, and payment details. This information is used solely for processing transactions, providing contracted services, and maintaining communication regarding service updates, changes, or your account status.
When you access services provided by our partners or third-party vendors, we may share your data with them only to the extent necessary for service delivery. These parties are contractually bound to maintain the confidentiality and integrity of your data.
Correspondence:
Information obtained through emails, calls, or written correspondence will only be used to resolve the matter at hand. If necessary, such correspondence may be shared internally within Novahost Kenya Ltd or with relevant third parties to address your queries, always maintaining confidentiality.
Promotional Activities:
Occasionally, we may contact you to inform you about our services, promotions, or request feedback. Each communication will include an option to opt out of future correspondence of this nature. You may also contact our support team to be excluded from promotional communications.
Other Uses:
We may combine personal information you provide with data from our partners to enhance service delivery or generate relevant content. Aggregated, anonymized data may be shared with our partners for advertising and reporting purposes, but such data cannot be used to identify individual users.
2. Confidentiality and Security
We take data protection seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include secure servers, encryption, and strict access controls.
Sensitive data such as payment information is processed using Secure Socket Layer (SSL) technology and is never stored on our servers after the transaction is complete.
If a data breach occurs and your personal information is compromised, we will notify you promptly via email or by posting a notice on our website, along with recommended next steps.
We only retain your personal information for as long as necessary to fulfill legal, regulatory, or business purposes. Once these purposes are fulfilled, we will securely delete your data.
To help maintain accurate records, we request that you promptly inform us of any changes to your personal information, including contact details and billing information.
3. Public Spaces (Forums, Chat Rooms, Third-Party Sites)
Please note that any information shared in public forums or chat rooms hosted or linked from our website may be viewed by others. Novahost Kenya Ltd cannot be held responsible for how third parties use such publicly disclosed information.
4. Third-Party Website Links
Our website may include links to external websites operated by third parties. We are not responsible for the privacy practices or content of those sites. You are encouraged to read the privacy policies of any third-party websites you visit.
5. Minors
We do not knowingly engage in service agreements with individuals under the age of 18 unless written consent is provided by a parent or legal guardian. Additionally, we will not market directly to minors without such consent.
6. Reservation of Rights
Novahost Kenya Ltd may disclose personal information when required to do so by law, to comply with legal processes, or to protect our legal rights or the safety of others. We may also share information with law enforcement to investigate or prevent unlawful activities.
7. Amendments to this Policy
We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be posted on our website. It is your responsibility to review this policy periodically for updates.
Contact Us
If you have any questions or concerns regarding this policy or the handling of your personal information, please contact us:
Email: abuse@novahost.co.ke
Phone: +254 719 888 624
Address: Runguru Plaza, Imara Daima, Nairobi, Kenya
Website: https://novahost.co.ke
